CHR is pursuing a variety of innovative ways to help our clients obtain quality primary care and wellness services, along with expert care for mental health and substance use challenges. In addition, CHR is partnering with primary care practices in the region to bring vital behavioral health services into medical offices.
CHR offers clients access to on-site primary care services in three of our largest outpatient offices: Manchester and Bloomfield!
In all, this is a critically important goal for CHR because many of our clients do not regularly receive primary care services. This reflects a troubling national statistic that shows that people with serious mental illness tend to die 25 years sooner than the general public. We want to change that trend by making it more convenient and more comfortable for everyone to get all of their healthcare needs met under one roof.
In addition to paving the way for more access to primary care services, CT First also includes expanded wellness programming such as ear acupuncture, wellness groups, yoga classes and more.
Manchester: CHR clients, staff and the public have access to a full-service satellite office of First Choice Health Centers on the third floor of our outpatient building on 444 Center Street. This is a tremendous resource for CHR and the community. We recently collaborated with First Choice on a SAMHSA grant, Whole Health, based in Manchester and are currently working to expand and co-brand our work together.
Bloomfield: Recently, Charter Oak Health Center began offering primary care services in newly renovated space within our Bloomfield office! We are so delighted to offer this service in Bloomfield and pleased to say that all of the providers are working together so services are truly integrated.
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Enfield: Important Notice Regarding Practice Closure
CHR will be closing our Enfield Primary Care practice. This decision was not made lightly, and we want to assure you that your health and well-being have always been our top priority.
Effective June 30, 2024, we will no longer provide primary care medical services at our location. It’s important to know that all other services you may receive at CHR will not be affected. We understand that this news may come as a surprise and know that you may have questions about your ongoing care. Please know that we are committed to ensuring a smooth transition for all patients.
Here are some important details:
- Timeline: Our practice will close on June 30, 2024. Please plan accordingly to schedule any follow-up appointments prior to this day. We recommend that you secure a new provider as soon as possible to ensure continuous care.
Our practice will remain open for administrative purposes only to help with coordination of care, refill requests, medical records release, and referral prior authorizations beginning July 1, 2024, until September 30, 2024.
- Finding a New Healthcare Provider: We recommend that you begin looking for a new healthcare provider as soon as possible. This notice includes a list of health care providers in the area accepting new patients. If you need further assistance, please contact your insurance carrier to obtain a list of healthcare providers in your network.
- Medical Records: All medical records are confidential and protected by federal privacy and security regulations. With your authorization, we are happy to provide you or your new medical provider with copies of the necessary records from your file. Please complete (sign and return) the enclosed authorization form with your instructions on where to send your records. We will need approximately 5 business days to retrieve and prepare the records. Medical record requests can be made:
- In-person at our Enfield Primary Care practice or;
- Sent via mail- 153 Hazard Avenue, Door #2 Enfield, CT 06082 or;
- By fax- 860.645.4132
After, September 30, 2024, you may obtain a copy of your medical records from the below department:
CHR Medical Records Department
444 Center Street Manchester, CT 06040
Phone: (860) 730-8702 ext. 1885 Fax: (860) 730-8999
*Please note that records will be destroyed seven (7) years from the clinic’s closing date.
We thank you for entrusting us with your care. If you have further questions, please call our office Monday-Thursday 8:00 a.m.- 4:30 p.m.
We have greatly valued our relationship with you and wish you the best of health.
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Supported by CT Essential, CHR Primary Care accepts Husky, Medicare, and other commercial health insurances including Cigna, Connecticare, Aetna, Anthem, Tricare, and Harvard Pilgrim. We cannot take UnitedHealthcare. We currently do not offer sliding scale fee patients.
Click below for more information or make one simple call to our Triage Center at: 1.877.884.3571.